![]() ![]() Greet customers in a courteous, friendly, and professional manner.Answer the telephone in 3 rings or less and direct callers to appropriate departments.Assist sales staff with expediting orders and communications with the production floor.Resolve product or service problems by clarifying customerās complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustments following up to ensure resolution.Communicate with customers to determine expected delivery date and time.Maintain good communication channels with product and support staff. ![]() Coordinate between sales and production to meet customer deadlines.Data entry of faxed, emailed, and phoned in orders for production.Accurately process phoned, faxed, and e-mailed quotes and orders in accordance with cut off times and other time constraints that may exist.Listen attentively to customer needs and concerns, demonstrate empathy, and be an advocate for the customer.Document customer interactions and transactions.Maintain broad knowledge of clients, products and services of the organization.Serve as an ambassador (customer advocate) between the customer and the company. Serve customers by providing product and service information, resolving product and service problems, and process orders. We design, engineer, test and manufacture solutions in engineered curtain wall, storefronts and entrances, architectural glass, shower enclosures, glazing hardware, windows, railings and more. Oldcastle BuildingEnvelopeĀ®, a CRH company, is the leading supplier of value-added, glazing-focused, interior and exterior products and services.
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